Payment Policy
1. Accepted Payment Methods
Eminira accepts the following payment methods for orders in the USA and the UK:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: PayPal payments are accepted for added security.
- Apple Pay / Google Pay: Quick checkout options for mobile and web (where available).
If you have any questions about available payment methods, please contact us at info@eminira.com.
2. Payment Processing
All transactions are processed in USD for US customers and GBP for UK customers. Prices listed on our website are inclusive of applicable taxes. Currency conversions may apply depending on your location and payment method.
3. Order Confirmation and Billing
- Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email. Please check your order details carefully. If there are any errors, contact us immediately at info@eminira.com.
- Billing Details: The billing address must match the address on file with your bank or credit card issuer. Failure to provide correct billing details may result in order delays or cancellations.
4. Security of Transactions
Eminira prioritizes your security by using industry-standard encryption protocols to protect your information during the transaction process. All credit card information is processed through a secure, PCI-compliant gateway. We do not store payment information on our servers.
5. Payment Issues
If there are any issues with processing your payment, we will contact you promptly via email. Common issues may include:
- Insufficient funds
- Incorrect billing details
- Fraud detection holds
To resolve any payment issues, please contact your payment provider or our support team at info@eminira.com.
6. Sales Tax and Customs
For customers in the USA, applicable state sales taxes will be added at checkout based on your location. For customers in the UK, VAT will be included as required by law. For international orders, customers are responsible for any customs duties or import taxes.
7. Refunds and Cancellations
- Cancellations: Orders may be canceled only if they have not yet shipped. To request a cancellation, please contact info@eminira.com as soon as possible.
- Refunds: For details on refunds, please refer to our [Return & Refund Policy]. Approved refunds will be issued to the original payment method within 7–10 business days.
8. Changes to Payment Policy
Eminira reserves the right to update this Payment Policy as needed to reflect changes in our payment practices or for legal and regulatory reasons. Any changes will be posted on this page, and your continued use of the website after changes are made constitutes acceptance of the new terms.