Shipping policy

A. Shipping Costs

We offer free shipping on all orders.

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B. Transit, Handling & Order Cut-Off Time

• Order Cut-Off Time: Orders placed by 5:00 PM GMT (London) will begin processing the same day.
• Handling Time: Orders are prepared and processed within 3-5 business days (Monday to Friday).
• Transit Time: Shipping typically takes 7-14 business days (Monday to Friday).

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C. Delivery Method

We use ParcelForce as our trusted delivery partner to ensure your order arrives safely and on time.

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D. Change of Address

Once an order is in transit, we are unable to change the delivery address. For any address adjustments, please contact us within 24 hours of placing your order at info@eminira.com.

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E. Order Cancellations

If you decide to cancel your order, you may do so at any point before dispatch. For orders that have already shipped, please refer to our refund policy for further assistance.

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F. Parcels Damaged in Transit

If your parcel arrives damaged, please refuse the delivery from the courier if possible and notify our customer service team. If you receive a damaged parcel without being present, please reach out to us directly at info@eminira.com for assistance.